Plenty of customers would rather message on WhatsApp than ring or email to ask about their repair. Without this built in, that chat lives on the technician's personal phone, disconnected from the shop, and gets lost the moment staff changes.
Running WhatsApp from a personal phone mixes work with personal life, leaves no record on the repair itself, and depends on whoever happens to have that phone at any given moment. Any document you want to send — receipt, quote — has to be forwarded by hand from another app.
MyFixIO adds a WhatsApp tab to every repair: chat with the customer right there, with full history and delivery/read receipts, and send the receipt, the quote (with an accept/reject link), the sign-off or the report in one click. Each shop links its own number by scanning a QR code, just like WhatsApp Web.
Chat built into the repair
A conversation with full history, right on the repair record.
One-click document sending
Send the receipt, the quote, the sign-off or the report over WhatsApp without leaving MyFixIO.
Quote with accept/reject
The quote sent over WhatsApp includes the link for the customer to accept or reject it directly.
Delivery and read receipts
See whether the message was delivered and whether the customer read it, just like on WhatsApp.
Simple QR-code linking
Each shop links its own number by scanning a QR code, no technical setup.
History per repair and per shop
Every conversation stays tied to its repair, it doesn't get lost when the technician changes.
Plans and pricing
Join the public beta and use MyFixIO free until 31 October 2026 (beta through August + September and October free). No credit card, no commitment.
Frequently asked questions
Do I need WhatsApp Business to use this?
No. You link your number by scanning a QR code, similar to how WhatsApp Web works.
Can I send the quote over WhatsApp for the customer to approve?
Yes. The quote sent over WhatsApp includes a link to accept or reject it directly.
Can I see if the customer read the message?
Yes. The chat shows delivery and read receipts, just like any WhatsApp chat.
Does the system send automatic WhatsApp updates when the repair status changes?
Today, sending over WhatsApp is decided by the technician each time (message or document), to keep control over what gets communicated to each customer.
How many WhatsApp numbers can I link?
One per shop, linked with its own QR code.