As a shop grows to several technicians, knowing who's handling a repair and how long it's been sitting in each stage stops being obvious at a glance. Without a clear record, that information depends on asking around or remembering.
Without explicit assignment or a status history, it's hard to know who's responsible for a given repair or how long it's been in the shop. When a customer asks, someone has to look it up or ask around in person, and spotting stalled repairs becomes a matter of luck.
MyFixIO assigns a technician to every repair and keeps a full history of every status change, with the date and the responsible user. The shop can also set up alerts when a repair sits too many days in the same status, and check technician performance directly through the built-in AI assistant.
A technician assigned to every repair
Every repair has a clearly assigned responsible technician.
Status history with date and user
Every status change is logged with who made it and when.
Alerts for days in the shop
Set up alerts when a repair spends too long in the same status.
Per-technician performance via the assistant
Ask the AI assistant which technician repairs fastest or how many repairs each one has.
Full traceability
You always know who touched a repair and when.
Doesn't rely on memory
The information is logged in the system, not in someone's head.
Plans and pricing
Join the public beta and use MyFixIO free until 31 October 2026 (beta through August + September and October free). No credit card, no commitment.
Frequently asked questions
Is every repair assigned to a specific technician?
Yes, every repair has an assigned technician.
Is it logged who changes a repair status?
Yes, every status change logs the date and the user who made it.
Are there alerts if a repair stalls?
Yes, you can set up alerts for excess days in the same status.
Can I see each technician's performance?
Yes, through the built-in AI assistant, which can query per-technician statistics.
Is there a dedicated per-technician time report?
Today that information is queried through the AI assistant, rather than a separate report.