When a part you installed or sold turns out to be faulty, someone has to return it to the supplier or manufacturer: open the case, send the part, wait for a reply, argue whether it's under warranty, and eventually resolve it with a replacement, repair, or refund. Without a place to track it, that follow-up gets lost across emails, loose notes, and boxes of parts waiting around.
Without RMA management, every return lives in the head of whoever opened it: there's no clear status of where it stands, it's hard to find which repair or sale the part is tied to, and when the supplier sends a quote because they don't consider it under warranty, its amounts get typed in by hand. And if the supplier assigns their own case number, you have to track it separately so you don't lose the reference when you call or write to them.
MyFixIO includes an RMA module with its own numbering per organisation: every return follows a clear status (open, sent to supplier, in progress, quoted, resolved, closed), stays linked to the repair, sale, or ticket the part came from, and keeps separate notes for your conversation with the supplier and with the customer. If the supplier sends a quote as a PDF or photo, AI extracts the amounts for you. When you close it, you generate an internal document with your RMA number and the one your supplier assigned.
Its own numbering per organisation
Every RMA gets its own sequential number (RMA-000123), independent of your invoicing.
Clear statuses from start to finish
Open, sent to supplier, in progress, quoted, approved or rejected, resolved, and closed.
Linked to the repair, sale, or ticket
The origin of the defective part stays on record, so traceability never gets lost.
Supplier quote read by AI
Upload the quote as a PDF or a photo and let AI extract the amounts when the supplier doesn't cover the warranty.
Separate notes for supplier and customer
Two independent logs, so the internal conversation never mixes with the customer-facing one.
A document with your number and theirs
The internal PDF includes your own numbering and the number your supplier assigns, as soon as you have it.
Plans and pricing
Join the public beta and use MyFixIO free until 31 October 2026 (beta through August + September and October free). No credit card, no commitment.
Frequently asked questions
What is an RMA in MyFixIO?
It's the management of a return of a defective part to your supplier or manufacturer, not a customer return to your shop. It has its own numbering, statuses, and document.
Where can an RMA come from?
From a specific repair, invoice, or ticket, or it can be created manually if the case comes from a part in stock.
What happens if the supplier doesn't cover the warranty?
They can send you a quote: you upload it as a PDF or photo and AI extracts the amounts, just like with supplier invoices.
Does the RMA document count as an invoice?
No. It's an internal management document — proof for your records and to accompany the shipment to the supplier — it doesn't replace an invoice or a credit note.
Can I keep track of the supplier's own number?
Yes. As soon as the supplier gives you their own case number, you add it to the RMA and it shows up in the list, the detail view, and the PDF.
Is there an extra cost or does it depend on the country?
No country or plan restriction: it's available to every organisation, just like managing clients or devices.