Deliveries
Return process and sign-off signature
When a repair moves to the Awaiting Pickup status, it appears in the deliveries section. When handing over the device, the customer signs the sign-off form from any device.
Notify the customer
When moving to "Repaired", an automatic email is sent letting them know the device is ready for pickup.
Review the 4 declarations
Before signing, 4 mandatory boxes must be ticked: device received correctly, functionality verified, warranty explained, and accessories returned. All four are required to confirm.
Sign-off signature
The customer signs digitally on the computer screen or from their mobile phone. Their name and ID document are pre-filled from the customer's record, but editable — useful if someone else is collecting the device (a family member, for example).
Rating and notes (optional)
A 1 to 5 star score and a free-text field for customer notes. Neither is required: they don't block the delivery.
Delivered + sign-off by email
The repair moves to "Delivered" and, if the customer has email, the sign-off sheet is sent as a PDF. If sending fails or there's no email, the delivery is still recorded — the PDF can be resent later from the record.
Only while «Awaiting Pickup»
The sign-off link can only be completed while the repair is in that status. If opened for a repair in any other status, it shows a notice and doesn't allow signing.
Preview — Sign-off form
Delivery Sign-off
REP-2024-0142 · Laptop HP Pavilion
Declarations
Signature area
Rating
Confirm
The Deliveries list
In Deliveries you see only repairs ready for pickup, a tab separate from In progress and History.
Search and filter by priority
Search by order number, customer or device, and filter by priority level. Each row has direct phone and email links for the customer.
Days waiting, with a warning colour
Counts the days since the customer was notified (or since the last status change). Turns amber from 3 days and red from 7, to prioritise the oldest pickups.
Preview — Deliveries list
REP-2024-0142
Jane Smith
REP-2024-0128
Michael Brown