Support
Need help? Talk to the MyFixIO team
If something isn't working as you expect or you'd like to suggest an improvement, open a support ticket from the app — no limit on tickets, on any plan. Your messages go straight to our team.
Suggestion, question or problem
Classify your ticket so we can handle it better: an improvement idea, a usage question or a problem/fault.
Conversation with follow-up
Each ticket is a chat thread with paginated history: you write with Cmd/Ctrl+Enter and the reply arrives signed with the real name of the support person helping you.
Attach screenshots
Add up to 5 images per message (JPEG, PNG, WebP or BMP, 5 MB each maximum) to better explain what you see on screen — both when opening the ticket and in any reply.
From pending to resolved
Your ticket goes through three statuses: pending (not yet attended to), assigned (someone from the team is already handling it) and archived (conversation closed). Only the support team can archive a ticket; once archived, you can't write in that thread any more.
Check the app for the reply
You won't get an email when we reply: go into Support to see it. The sidebar icon shows a counter with your unread messages.
Preview — Ticket statuses
Got something to tell us? Open a support ticket