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Messages

Direct communication with customers by email

MyFixio automatically captures your customers' email replies and organizes them by repair. You can also send messages from the system.

Unified inbox

All customer emails appear in /mensajes, organized by conversation and repair.

Unread badge

The unread message counter appears in the side menu and in the header bell.

Automatic sync

Inside the thread it syncs when you open the tab, every minute and when you return to the browser; the global counter updates every ~5 minutes.

Linked to repairs

Each message is linked to the corresponding order number to keep the context.

Immutable history: messages cannot be deleted, to guarantee traceability and transparency of communications with the customer.

Preview — Message inbox

Messages

Jane Smith

5 min ago

REP-2024-0142

Perfect, I accept the quote

Michael Brown

1h ago

REP-2024-0138

When will it be ready?

Emily Davis

3h ago

REP-2024-0135

Thanks for the repair

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