AI Assistant (Chatbot)
Your copilot for querying and managing the shop in natural language
MyFixio includes an artificial intelligence assistant built into the dashboard (the floating icon bottom right) that answers questions about your organisation — it never makes up data or sees information from other companies. It always replies in your organisation's configured language, whatever language you write in, no commands or special syntax needed: talk to it as you would to a colleague.
Preview — Conversation with the assistant
Questions about your business
Ask it about revenue, KPIs, active alerts, customers, repairs, pending quotes, stock, warehouses, suppliers, services, your team or your tax settings — it replies instantly with your real data.
Reports and comparisons
Request the full report for a customer or a repair, a ranking of technicians or customers, month-by-month revenue trends, or the most frequent failure causes.
Reasoned ratings
Ask it to rate a customer or a technician and it will give you a score from 1 to 5 with an explanation based on real data (see «Client and Technician Ratings»).
Identify components from a photo
Upload, drag or take a photo of a part (a screen, a battery…) and the assistant identifies it and checks whether you already have it in stock or with your suppliers.
View photos from a repair
Ask it for the photos from a specific repair and it opens them directly in the conversation, with a full-screen viewer to move from one to the next without leaving the chat.
Charts, not just text
When the reply calls for it, the assistant draws a bar or line chart instead of a plain table — for example, to see revenue trends month by month at a glance.
Conversations with history
Start a new conversation whenever you like and retrieve any earlier chat from the history. They're saved in your own browser, not shared with the rest of the team.
Send messages to your customers
Draft an email or WhatsApp message for a customer and, only after your explicit confirmation, it sends it through whichever channel you have set up — it never sends anything without your approval.
Read-only, with one exception
The assistant never changes a repair's status or creates or edits data on its own — it only queries and replies. The only action it genuinely carries out is sending an email or WhatsApp message to a customer, and only after you confirm it with a click.
Print or save as PDF
Any reply formatted as a report (tables, lists) can be printed or saved as a PDF with one click.
It explains how to use MyFixio
Ask it "how do I create a quote" or "how do I set up WhatsApp" and it will search for the answer in this very Help section, with a direct link to the guide.
Rate its replies
When available, mark each reply with 👍 or 👎 to help us improve the assistant; replies flagged as unhelpful are reviewed and corrected.
It only sees your organisation's data
The assistant never accesses information from other companies or makes up data: everything it replies with comes from your own database at the moment you ask. For security, the number of messages is limited (60 per hour); if you go over that, you'll see a countdown and need to wait before continuing.