New Repair
How to register a device check-in
To register a new repair, click the + button in the header (or the floating button on mobile). The intake wizard guides you through 4 steps to capture all the needed information.
Customer
Choose the responsible technician (yourself by default) and select an existing customer by name or NIF/CIF, or register a new one (individual or company) with NIF/CIF and phone; email and how they heard about you are optional.
Device
Type, brand, model, and serial number (required), colour, purchase year, and warranty; accessories handed in, device and BIOS passwords, up to 10 photos, and warehouse location (a free slot is assigned automatically). Brand, model, serial number, and colour can be filled in instantly with a photo — see «AI photo auto-fill» below.
Fault and status
Describe the fault the customer reports (minimum 10 characters) and select at least one catalogued cause — both are required to proceed. The device's initial condition (does it power on?, screen, Wi-Fi, battery) is optional.
Signature and setup
Tick the risks explained based on the device type, review the service terms, and the customer signs on the canvas. You assign priority and technician; the receipt PDF is generated and emailed if the customer has an address.
AI photo auto-fill
In the Device step, the banner with the sparkle icon lets you take a photo of the equipment's label (or upload an image) so AI can read its details automatically.
Photo or file
A button with a «Take photo» menu (rear camera on mobile) or «Upload image»; on desktop you can also drag the image onto the banner. Accepts JPG, PNG, WEBP, and HEIC (iPhone/iPad photos).
Which fields it fills in
Brand, model, serial number, colour, device type, and purchase year, by literally reading the label's text (including serial number, SNID, manufacture date...).
It can overwrite what's already there
If it detects brand, model, serial number, or colour, it replaces anything you'd typed by hand. Device type and year are only filled in if they were empty. There's no in-between confirmation: always check the result before continuing.
If you never see results
The button needs a vision AI provider connected by the administrator (Settings). Without one, it exists but doesn't fill in any fields.
Before and after AI auto-fill
Before
Type
Brand
Model
Serial No.
After (with AI)
Type
Laptop
Brand
Acer
Model
Aspire 5736Z
Serial No.
LXR7Z0200503
Repair priority
You can assign Low, Normal, High, or Urgent priority. Urgent repairs are highlighted in the list and generate earlier alerts.
Customer signature on the digital canvas
On finishing: receipt, label, and notification
Submitting the wizard automatically generates the receipt PDF. If the customer has an email address, it's sent straight away; if not, you can download it to print or print the device label. Later, from the repair's Documents tab, you can also resend it over WhatsApp if your shop has it connected.
Confirmation once the wizard finishes
Check-in Registered
QR code tracking for your customer
As soon as it's generated, the intake receipt includes a QR code the customer can scan with their phone's camera to check their repair status whenever they like, with no need to call or create an account. The link never expires and shows the same progress you see in the shop, with no internal data.
Fewer "how's my repair going?" calls
The customer checks the status on their own, whenever they like, by scanning the QR code on their intake receipt.
Also over WhatsApp
If your shop has WhatsApp connected, the intake receipt sent over WhatsApp includes the same QR code and link.
Only the essentials
The customer sees the status, the device and the dates — never internal notes, the quote, or who's handling the repair.
Public tracking page
Intake receipt
Scan to track your repair
Current status
Repaired
Private notes: after creating the repair
The intake wizard has no notes — they're added afterwards, on the repair's own record (Diagnosis and Work tab). Even so, they're a key part of the shop's day-to-day work:
The customer never sees them
«These notes are private — visible to the technical team only. They won't appear in any document, report, or communication with the customer.» They're not included in the receipt PDF or on the sign-off portal.
Locked once delivered
Once the repair moves to «Delivered», notes can no longer be added, edited, or deleted — they stay as a fixed record.
They're audited
Each note stores who wrote it and when; if it's edited or deleted, the original text remains visible in a change history.
They feed into the customer rating
Their content (both on the repair and on the customer's record) is used together with response times to quotes and pickups to automatically calculate a customer rating — what you write here has a real impact, even though the customer never sees it.
Preview — New repair form
New Repair
Step 2 — Device
Type
Brand
Model
Serial No.