Repair Statuses
The complete lifecycle of a repair
Each repair moves through a series of statuses that reflect where it is in the process. Status changes are recorded in the history with date, time, and the responsible technician.
Main flow
Optional statuses
From: Quoted or In Repair
From: In Diagnosis or In Repair
Terminal status
Reachable from any active status
Initial status
Technician reviewing
Awaiting approval
Parts on order
Working on it
Ready for delivery
Customer notified
Completed
Cancelled
Cannot be repaired
The status change button only shows the valid transitions from the current status. You can't jump to a status that isn't allowed.
8-step visual stepper in the header
How status changes work in practice
«Change Status» button
Opens a dialog with a dropdown that only offers the valid transitions from the current status, plus an optional notes field. Each repair also shows an 8-step visual stepper with progress in the header.
Waiting for parts: direct toggle
Instead of the generic dialog, an amber card appears with a «parts available?» toggle that switches directly between Waiting for Parts and In Repair with one click.
Repaired: contact reminder
On confirming, a dialog shows the customer's phone numbers and whether they've been notified by email or not, so you can call them if they have no email.
It all stays in the History
Each repair's History tab records every status change with who made it, the exact date and time, and a note (for example, if the change was automatic). From there you can also download or resend the receipt, the technical report, and the delivery sign-off over WhatsApp.
«Change Status» dialog
Change Status
Select status
Notes (optional)
Direct toggle in Waiting for Parts
Waiting for parts
Parts available?
Chronological log on the History tab
Changed to In Repair
Automatic start: diagnosis registered
Documents