Messages

Unified inbox

All customer emails appear in /mensajes, organised by conversation and repair.

Unread badge

The unread message counter appears in the side menu and in the header bell.

Automatic sync

Inside the thread it syncs when you open the tab, every minute and when you return to the browser; the global counter updates every ~5 minutes.

Linked to repairs

Each message is linked to the corresponding order number to keep the context.

Priority and quick filter

Star a conversation to pin it to the top of the list and highlight it in yellow. The «Unread» button instantly filters those with a pending reply.

Hidden on delivery

As soon as the repair moves to Delivered, its conversation disappears from this inbox. The thread isn't deleted: it stays available on that repair's Communications tab.