Reports and Data
Turn your activity into metrics and decisions
All the information you record (repairs, quotes, times, ratings…) is turned into indicators useful for making decisions. You always have them at a glance in the Dashboard, and you can also ask the AI assistant for them in natural language — grouped by technician, status, month, failure cause or device type.
Dashboard with KPIs
Revenue, average ticket, active repairs, pending pickup, average times and much more, all in real time — see the Dashboard section for the full detail of each indicator.
A daily snapshot of your KPIs
A snapshot of your key indicators is saved automatically every day, intended as a base for future trend analysis. To see recent trends right now, use the Dashboard's own charts: entries from the last 30 days and the activity heatmap for the past year.
Customer satisfaction
The customer rates 1 to 5 when picking up their device. That score is averaged into the Dashboard's KPI, and you can see it repair by repair, or averaged per customer, from History. Don't confuse this with the customer's AI rating — see the Client and Technician Ratings section.
Ask the assistant — it already works
MyFixio includes an AI assistant (bottom right of the dashboard) that replies with your organisation's real data: ask it for a general summary, to group revenue or average time by technician, status, month, failure cause, device type or customer, or to evaluate a technician — all today, with no need to wait for any future update.
Preview — Question to the assistant
By technician