Client and Technician Ratings
A 1-to-5-star rating calculated automatically by the AI assistant
In addition to the KPI dashboard, MyFixio calculates a 1-to-5-star rating for each customer and, through the chat assistant, for each technician as well. Don't confuse this with the satisfaction rating the customer gives when picking up their device (see the Deliveries section): that measures a single delivery, while this one analyses the customer's or technician's full history and behaviour.
Customer rating
The AI assistant analyses your real history with this customer — notes, quotes, repairs — and reasons out a 1 to 5 star score. It isn't a fixed formula you could calculate by hand: it's reasoning over concrete data from your organisation.
It updates itself
Every time you open a customer's record, their rating is recalculated in the background and the stars update automatically, with no page reload.
Technician rating
With the same approach, the assistant assesses a technician's real performance on the repairs they've handled and reasons out their 1 to 5 score, always from concrete data in your organisation.
Where to check them
A customer's rating shows directly on their record, next to their name. A technician's, for now, can only be obtained by asking the chat assistant — there isn't a dedicated technician record yet.
Ask the assistant
Ask the assistant things like «rate this customer» or «how do you rate technician James?» and it will reply with the score and a reasoned explanation, always based on real data from your organisation.