Repair Tabs
All the information for a repair in one place
When you open a repair's detail, you'll find several tabs that organise the whole process, plus a Documents section that's always visible, whichever tab you have open.
1 · Diagnosis and Work
- Technical diagnosis: free text with no character limit; the «Save» button is only enabled if you've changed something.
- Diagnosis and repair photos: uploaded right here, up to 10 per stage. Uploading the first diagnosis photo automatically moves the status to «In Diagnosis».
- Internal notes: private, no character limit, with an audit trail for every edit or deletion. Everything locks once it reaches «Delivered».
Preview — Repair tabs
Technical diagnosis
Internal notes
2 · Photos
- A read-only gallery grouped by stage: Check-in, Diagnosis, Repair, and Delivery.
- Check-in photos are captured when the device is registered; Diagnosis and Repair photos, from the previous tab.
- You can delete photos from here, with confirmation, while the repair is in an active status.
Gallery on the Photos tab
Check-in · 2 photos
Diagnosis · 1 photo
3 · Quote
- Here you see the summary and record the customer's in-person approval. Creating or editing services and parts is done in «Edit full quote», a separate page.
- When sent by email, the customer gets a public link (no sign-in required) to approve or reject, valid for 7 days.
- Approving it — by email or in person — automatically moves the repair to «In Repair».
Empty state on the Quote tab
No quote
This repair has no quote created
Create quote4 · History
- A chronological record of every status change: who made it, the exact date and time, and an optional note.
- We already covered this in detail in the Repair Statuses topic.
- Complete traceability for audits or customer claims.
5 · Communications
- A genuine email thread with the customer, not a generic chat: no attachments or templates, just free text.
- The customer's replies sync automatically every 60 seconds, or manually with «Sync».
- Messages can't be deleted, for transparency — it's a design choice, not a technical limitation.
Email thread on the Communications tab
Conversation thread with customer@email.com
No messages
6 · WhatsApp
- Only appears if your installation has WhatsApp enabled and your organisation has it connected; if not, it shows a notice with direct access to settings.
- Chat with WhatsApp-style delivery receipts (sent, delivered, read) and its own emoji picker.
- The thread is linked to the customer's phone number, so it may show messages from another of their repairs if they share the same number.
WhatsApp tab when not connected
WhatsApp isn't connected for this organisation.
Set up WhatsAppDocuments: always visible, not a tab
Below the tabs, whichever one you have open, there's a fixed section with the Check-in Receipt, the Technical Report, and the Delivery Sign-off. Each one can be downloaded, resent over WhatsApp (if connected), or uploaded signed on paper.