User Roles
Permissions and access by user type
MyFixio has two user roles: Administrator and Technician. A technician already has access to virtually the entire operational workflow of the shop — the only things reserved for administrators are Settings, managing the team itself and billing. Roles are assigned from Settings → Team.
Administrator
- Everything a Technician can do, plus the following
- Access to Settings (organisation, taxes, documents, notifications...)
- Invite, promote/demote and remove team members
- Manage the organisation's plans and billing
Technician
- Manage customers and devices
- Register intakes and create repairs
- Update statuses, upload photos and technical notes
- Create, send and approve quotes
- Manage deliveries and sign-off signatures
- View and reply to customer messages
- No access to Settings or Plans/billing
A single level of operational permissions
There's no independent restriction per section: any Technician can create, edit or delete customers, devices, quotes, etc. — the same as an Administrator. The only real boundary is Settings and Plans, blocked at server level for anyone who isn't an Administrator.
How to assign roles
From Settings → Team, click «Invite», type the email and choose the role from a dropdown (Administrator or Technician) — an invitation is sent by email. For someone already on the team, you can promote or demote them from the same screen, or remove them entirely.